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Intermediate Season 1 Lesson 7 - A Sickening Situation in the Netherlands
INTRODUCTION
Kellie: Hi everyone, and welcome back to DutchPod101.com. This is Intermediate Season 1 Lesson 7 - A Sickening Situation in the Netherlands. Kellie Here.
Jacob: Hallo, I'm Jacob.
Kellie: In this lesson, you’ll learn how to deal with difficult situations when making a medical appointment. The conversation takes place at a hospital reception desk.
Jacob: It's between Pip and the hospital receptionist.
Kellie: The speakers do not know each other, so they will use formal Dutch. Okay, let's listen to the conversation.
DIALOGUE
Pip: Goedemorgen, ik wil graag naar de afdeling interne geneeskunde.
Receptioniste ziekenhuis: Heeft u een doorverwijsbriefje van uw huisarts?
Pip: Ik heb hier geen huisarts, ik woon in Engeland.
Receptioniste ziekenhuis: Sorry, maar zonder doorverwijsbriefje kan ik u niet toelaten.
Pip: Maar ik ben ziek en het doet enorm pijn. Mijn galblaas is ontstoken!
Receptioniste ziekenhuis: Erg vervelend voor u, maar ik moet een doorverwijsbriefje hebben.
Pip: OK, waar is de EHBO?
Receptioniste ziekenhuis: Kunt u niet wachten tot maandag? In het weekend zijn we altijd onderbezet.
Pip: Nee ik kan niet wachten!
Kellie: Listen to the conversation with the English translation.
Pip: Good morning, I would like to go to the internal medicine ward.
Hospital receptionist: Do you have a doctor's referral letter from your GP?
Pip: I don't have a GP here, I live in England.
Hospital receptionist: Sorry, but without a referral letter I can't let you in.
Pip: But I'm sick and it really hurts. My gallbladder is infected!
Hospital receptionist: I'm very sorry for you, but I need a referral letter.
Pip: OK, so please tell me where the First Aid is.
Hospital receptionist: Can't you wait till Monday? The weekend we're always a little understaffed.
Pip: No, I can't wait!
POST CONVERSATION BANTER
Kellie: Wow, I hope Pip is okay!
Jacob: Me too! I hope the pain isn’t that bad.
Kellie: What are medical services like in the Netherlands?
Jacob: Many people complain that medical services are understaffed.
Kellie: Is that a common opinion?
Jacob: Well, some people think it wouldn’t be so bad if it was just better organized.
Kellie: Is it typical to be asked to come back another day if you need a doctor?
Jacob: Pip was lucky, some hospitals will tell you to come back to the clinic in two and a half weeks.
Kellie: That’s awful! Can a general practitioner help speed things along?
Jacob: Sometimes. But they’re overworked as it is, so adding more work might not please them. Medical services aren’t all bad though, as the standard of the care is pretty high.
Kellie: I’m glad to hear it! Is medical insurance a problem in the Netherlands?
Jacob: It can be. Some insurers put limits on the time to receive some therapies, and this causes many problems.
Kellie: Oh, so the insurers have one deadline and the hospitals have another? Yeah, that sounds like a bad situation. Okay, now onto the vocab.
VOCAB LIST
Kellie: Let’s take a look at the vocabulary from this lesson. The first word is..
Jacob: afdeling [natural native speed]
Kellie: ward
Jacob: afdeling[slowly - broken down by syllable]
Jacob: afdeling [natural native speed]
Kellie: Next we have..
Jacob: interne geneeskunde [natural native speed]
Kellie: internal medicine
Jacob: interne geneeskunde[slowly - broken down by syllable]
Jacob: interne geneeskunde [natural native speed]
Kellie: Next we have..
Jacob: huisarts [natural native speed]
Kellie: general practitioner
Jacob: huisarts[slowly - broken down by syllable]
Jacob: huisarts [natural native speed]
Kellie: Next we have..
Jacob: doorverwijsbriefje [natural native speed]
Kellie: referral letter
Jacob: doorverwijsbriefje [slowly - broken down by syllable]
Jacob: doorverwijsbriefje [natural native speed]
Kellie: Next we have..
Jacob: ontsteking [natural native speed]
Kellie: infection
Jacob: ontsteking[slowly - broken down by syllable]
Jacob: ontsteking [natural native speed]
Kellie: Next we have..
Jacob: galblaas [natural native speed]
Kellie: gallbladder
Jacob: galblaas[slowly - broken down by syllable]
Jacob: galblaas [natural native speed]
Kellie: Next we have..
Jacob: EHBO (Eerste Hulp Bij Ongevallen) [natural native speed]
Kellie: First Aid
Jacob: EHBO (Eerste Hulp Bij Ongevallen)[slowly - broken down by syllable]
Jacob: EHBO (Eerste Hulp Bij Ongevallen) [natural native speed]
Kellie: Next we have..
Jacob: onderbezet [natural native speed]
Kellie: understaffed
Jacob: onderbezet[slowly - broken down by syllable]
Jacob: onderbezet [natural native speed]
Kellie: And lastly..
Jacob: wachten [natural native speed]
Kellie: to wait
Jacob: wachten[slowly - broken down by syllable]
Jacob: wachten [natural native speed]
KEY VOCAB AND PHRASES
Kellie: Let's take a closer look at the usage of some of the words and phrases from this lesson. The first word is...
Jacob: doorverwijsbriefje
Kellie: meaning "referral letter"
Kellie: What can you tell us about this?
Jacob: This is made of two words. The first is doorverwijzen which means “to refer to”. The second is briefje which means “small letter”.
Kellie: It means specifically a small letter?
Jacob: It’s the diminutive form of brief, which means “letter”.
Kellie: I see. This is the referral letter you need from a doctor to get treatment from another doctor, or at a clinic.
Jacob: Yes, usually patients won’t be accepted without this.
Kellie: Can you give us an example using this word?
Jacob: Sure. For example, you can say... Een doorverwijsbriefje haal je bij de huisarts.
Kellie: ...which means "For a referral letter you have to see your general practitioner. " Okay, what's next on the list?
Jacob: doet enorm pijn
Kellie: meaning "really hurts"
Kellie: Anything else you want to add to this explanation?
Jacob: Doet is the third person singular of the verb doen, meaning "to do".
Kellie: And the other words?
Jacob: Enorm means the same as "enormous" in English, but can be used for “very” as well.
Kellie: And the last word?
Jacob: The word pijn is a noun, meaning "pain”.
Kellie: Can you use the full phrase in a sentence for us?
Jacob: Sure. For example, you can say... Een ernstige brandwond kan enorm pijn doen.
Kellie: ... which means "A serious burn can really hurt.” Okay, and the last word is?
Jacob: onderbezet
Kellie: meaning "understaffed"
Kellie: Do you mind breaking it down for us?
Jacob: Not at all! This is made of two words - onder meaning "under," and bezet meaning "occupied”.
Kellie: So it literally means “under occupied”.
Jacob: Yes, but we use it to mean “understaffed”. We can say “overstaffed” as overbezet
Kellie: Can you give us an example using this word?
Jacob: Sure. For example, you can say... De Nederlandse politiediensten zijn chronisch onderbezet.
Kellie: ... which means "The Dutch police forces are chronically understaffed." Okay, now onto the lesson focus.

Lesson focus

Kellie: In this lesson, you'll learn how to deal with difficult situations when making a medical appointment.
Kellie: First, let’s look at a couple of prefixes.
Jacob: We just mentioned one in the key vocabulary!
Kellie: That’s right, when we talked about being “overstaffed” or “understaffed”.
Jacob: The prefix onder is similar to the word “beneath” in English.
Kellie: So it can be used in phrases such as “beneath sea level.”
Jacob: Which is onder zeeniveau. Over is the same as “over” in English.
Kellie: Let’s hear a couple of examples. Can you tell us how to say “underpopulated” and “overpopulated” in Dutch?
Jacob: onderbevolkt, overbevolkt.
Kellie: All that changes is the prefix.
Jacob: Right. So, moving on, when you’re in a situation like making a medical appointment in the Netherlands, you need to be firm and insist.
Kellie: Is that not considered rude?
Jacob: We have a saying in the Netherlands - De aanhouder wint. It means “The one who insists wins.”
Kellie: I guess it’s okay then! Can you give us some examples of good sentences to use?
Jacob: Nee, dit accepteer ik niet.
Kellie: “No, I won’t accept that.”
Jacob: Ik moet en zal behandeld worden.
Kellie: “I have to and I will be treated.”
Jacob: Maar ik ben ziek en het doet enorm pijn.
Kellie: “But I’m sick and it really hurts.” Listeners, I hope you never have to use that last one!
Jacob: Me too! If insisting doesn’t work, then you can use small threats.
Kellie: What kind of threats…?
Jacob: Nothing violent! Just things like Mag ik uw telefoon gebruiken, ik wil de politie bellen.
Kellie: “May I use your phone, I want to call the police.”
Jacob: Wat is uw naam? Ik ga de directie bellen.
Kellie: “What is your name? I’m going to call the management,”
Jacob: Uh oh!

Outro

Kellie: Okay, that’s all for this lesson. Thank you for listening, everyone, and we’ll see you next time! Bye!
Jacob: Tot ziens!

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